US-BASED BPO CALL CENTER WITH 24/7 CUSTOMER SUPPORT

Comprehensive Customer Support Tailored To Your Business And Customer Base.

Your business will benefit from better customer support

A BPO call center will help you:

Accommodate customers 24/7

Provide consistency

Troubleshoot issues

Mitigate complaints

COMPLIANT

We Build The Support System That Fits Your Business And Customer Base.

EVERY BUSINESS AND CUSTOMER IS DIFFERENT

Dedicated Solution

One or more agents are dedicated exclusively to your account. Theses agents are specifically trained to work and support customers on your system.

Who is it for:

The best solution for high volume businesses, complicated administrative tasks, and advanced customer support.

Shared Solution

Shared agents manage a small portfolio of accounts and address a full spectrum of customer needs. Every agent is thoroughly trained on your business policies and procedures before engaging with customers.

Who is it for:

Great for low volume programs or businesses that offer customer support during specific hours each day.

Blended Solution

The perfect balance of high touch care and cost effectiveness. Dedicated agents handle the core volume of customer support while shared agents address the rollover and off-hours.

Who is it for:

Great for businesses that encounter complicated customer service issues during predictable time frames.

Not sure what solution works best for your business? Let us help you:

Competent Agents Are The Key To Serving Your Customers

QUALITY CUSTOMER SUPPORT WILL MAKE A LASTING IMPRESSION

Add value to your brand with customer support that connects with customers across multiple channels. Engage customers via phone, email, social media, SMS, and live chat messaging. Our team of Brand Care Specialists provide support that translates to higher customer success scores, better conversion rates, and higher AOV.

Our team of US-based agents is screened with pre-employment background checks and is cleared to manage sensitive customer information. CCS fosters employee growth and reduces turnover by providing great benefits, performance-based incentives, and promoting from within. Ongoing trainings and skill building workshops ensure our team is capable. 

Our Agents Offer:

Clear, accent-neutral speech

A personal yet professional tone

Friendly support 

The Right Technology To Reach Your Customer Base

COMPETENT AGENTS WITH CAPABLE TOOLS

Customer Relation Management software built on a .NET environment that is perfectly tailored to your business and support needs.

Customized CRM

Reporting & Tracking

Manage and monitor your CCS account with active reporting. View real time and historical data on customer engagement, agent activity, call transcripts, and more! 

Disaster Recovery

The CCS infrastructure core is built to enable recovery from any level of failure. We operate a fully fault tolerant and redundant, multi-location recovery system. This includes all facilities from communication tools to redundant system processors. Our communication system is supported by an 0C-48 fiber loop, is cloud based, co-located, and has access to high speed internet technology.

Boost customer satisfaction

US BASED

Connect With Your Customer Base And Make Their Experience Your Priority.

CCS will turn every customer interaction into an opportunity to build a lasting connection with your business and brand. 

We've seen about a 90% increase in business productivity."

Business Development Manager, Business Firm

 Montgomery, Alabama

98% Customer Satisfaction

Comprehensive Technical Support Tailored To Your Business And Customer Base

Affordable Pricing  •  Pay As You Go

Our clients include:

Affordable Pricing      •      For Any Sized Company       •      Pay As You Go

or speak to a team member today: (402) 683-7543

or speak to a team member today: (402) 683-7543

or speak to a team member today: (402) 683-7543