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Complete Call Solutions

5332 S 138th St, Suite 305
Omaha, NE 68137 US

1-402-204-5600

DEDICATED

Direct extension of your company with detail and complex capabilities.

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Shared

Flexible and cost effective solution for startups and small programs.

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Blended

Blending the Dedicated and Shared models to balance your support needs and cost.

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Why Complete Call Solutions?

When we represent you, we want your customers to feel as though they are working directly with your organization, and in turn we want you to feel as though we are integral to your overall strategy and success.

Technology

Customized CRM

Built to your specifications, our customized CRM tool built in a .NET environment allows you to create a solution that fits your needs.

Reporting & Tracking

During the setup of your account, CCS customizes your reporting for you to manage and understand how your account is doing. We offer multiple formats and delivery of these reports which include answer and abandoned stats, talk time, agent utilization, and transcripts.

Disaster Recovery

The CCS infrastructure core is built to enable recovery from any level of failure. We operate a fully fault tolerant and redundant, multi-location recovery system. This includes all facilities from communication tools to redundant system processors. Our communication system is supported by an 0C-48 fiber loop, is cloud based, co-located, and has access to high speed internet technology.

Worldwide Spotlight

  • Inbound Support
  • Outbound Support
  • Technical Support
  • Email Management
  • Live-Chat
  • Social Media
  • SMS

Four Reasons to Choose CCS

Proven

The sky’s the limit. No project or budget is too large or too small.

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Flexible

We take pride in our work, and make sure you’re 100% satisfied.

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Reliable

We stay in touch and you can reach us 24/7 via phone or email.

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Secure

Access world class training , support, and industry expertise.

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Our Partners

Contact CCS today. We'll determine a solution that meets your specific needs.