Why Complete Call Solutions?
Built to your specifications, our customized CRM tool built in a .NET environment allows you to create a solution that fits your needs.
Reporting & Tracking
During the setup of your account, CCS customizes your reporting for you to manage and understand how your account is doing. We offer multiple formats and delivery of these reports which include answer and abandoned stats, talk time, agent utilization, and transcripts.
The CCS infrastructure core is built to enable recovery from any level of failure. We operate a fully fault tolerant and redundant, multi-location recovery system. This includes all facilities from communication tools to redundant system processors. Our communication system is supported by an 0C-48 fiber loop, is cloud based, co-located, and has access to high speed internet technology.
- Inbound Support
- Outbound Support
- Technical Support
- Email Management
- Social Media
Four Reasons to Choose CCS
Contact Complete Call Solutions today. We will determine a solution that meets the specific needs of your company.