An outbound call center is a productive way to contact and connect with customers.
CCS provides both business-to-business and business-to-consumer programs, whether it is for market research or promoting and/or selling your products or services.
Outbound Call Center Programs
- Lead Generation
- Customer Surveys
- Customer Retention
- Customer Acquisition
- Subscription Renewal/Sales
- Market Research
- Appointment Setting
- Loyalty Campaigns/Up selling
- Database Management
- Product Registration
Outbound Call Centers Can Do Much More!
As an outbound call center, our state-of-the-art hardware and software allow CCS agents to provide efficient, accurate, and consistent data capture and support. Every call can be recorded for verification or QA purposes. We can update lead list contact information with the option to tie in specific answers to questions from the campaign and provide the data back in a customized report. Each outbound call pushes a specific number to the caller ID of the customer.
In the event that the customer does not answer and calls the number back, we provide an IVR solution that allows them to connect to a live agent or leave a message for a callback. If they answer and the dialer does not have a live agent to transfer to, we can play a safe harbor message that lets the customer know who was calling and why. Our advanced predictive dialer gets maximum return on your investment. Our technology also allows our agents to handle all other media types while working on a lead database in the dialer.
The outbound call center agents at CCS can pause the dialer and assist customers who are calling in, need assistance with live chat, or to simply give a quick reply to an email. With this ability, you are able to prioritize each media type and provide support in the area that is needed most at that time.