Complete Call Solutions is one of the premier outsourced call centers in the nation. We are exclusively U.S. based, and our Brand care Specialists represent your brand with a level of knowledge and enthusiasm that results in higher customer services scores.
In your search for a call center direct response outsourcing partner, you can chose from hundreds of providers and dozens of locations. Whether you are conducting the search yourself, or are working with a consultant, you are evaluating all the relevant criteria: cost, quality, service, flexibility, scalability, technology, experience and culture.
We Deliver Measurable Results
Our focus on product knowledge and quality service adds significant value to your brand.
LiveOps agents sell better because they are seasoned sales professionals who work from the quiet and controlled environment of our CCS offices. Our proprietary technology routes calls to the top performers so the best agents get the most phone calls. That means higher conversions, higher revenue per order and better call handling than any direct response call center in the country. With LiveOps, you can:
- Dramatically scale services to capitalize on peak times and minimize cost during slower periods
- Answer more than 98.5% of leads
- Earn up to 33% more revenue per campaign
- Achieve order values 15-34% higher than the industry average
- Leverage real-time customer interaction insights and decision analytics to create better, faster outcomes
With over 60% of customer experience professionals striving provide an exceptional customer experience that sets their firm apart – There are clear benefits to our cloud-based Agent Services model.