CCS is one of the nation’s premier outsourced call centers. We are exclusively U.S. based, and our Brand care Specialists represent your brand with a level of knowledge and enthusiasm that results in higher customer services scores.
In your search for a call center outsourcing partner, you have hundreds of providers and dozens of locations to chose from . Whether you’re conduction the search yourself or are working with a consultant,you’re evaluating all the relevant criteria; cost, quality, service, flexibility, scalability, technology, experience and culture.
We Deliver Measurable Results
Our focus on product knowledge and quality service adds significant value to your brand.
LiveOps agents sell better because they’re seasoned sales professionals who work from the quiet and controlled environment of our CCS offices. Our proprietary technology routes calls to the top performers so the best agents get the most phone calls. That means higher conversions, higher revenue per order and better call handling than any call center in the country. With LiveOps, you can:
- Dramatically scale services to capitalize on peak times and minimize cost during slower periods
- Answer more than 98.5% of leads
- Earn up to 33% more revenue per campaign
- Achieve order values 15-34% higher than the industry average
- Leverage real-time customer interaction insights and decision analytics to create better, faster outcomes
With over 60% of customer experience professionals looking to differentiate their firm on the basis of an exceptional customer experience – The benefits of our cloud-based Agent Services model are clear.