Business Process Outsourcing
CSS is one of the premier outsourced call centers in the nation. We have four decades of experience delivering high-quality, high-touch services for a wide range of clients, including such nationally known and respected brands as Crate & Barrel, National Geographic, The Metropolitan Museum of Art, Zara, and many others.
Complete Call Solutions is exclusively based in the U.S., and our Brand Care Specialists represent your brand with a level of knowledge and enthusiasm that results in higher customer service scores, better conversion rates, and higher Average Order Value (AOV).
In your search for a call center outsourcing partner, you have hundreds of providers and dozens of locations you can choose. Whether you are conducting the search yourself or are working with a consultant, you are evaluating all the relevant criteria: cost, quality, service, flexibility, scalability, technology, experience and culture.
Our focus on product knowledge and quality service adds significant value to your brand. It helps increase revenues and profits, and boosts the lifetime value (LTV) of customers. We offer different call center services so you can connect with your clients and customers in what ever way you think is best, whether you need phone, email, social media or SMS. We can even provide a BPO multi-channel call center that allows your clients to connect through chat messaging, email, phone calls and other mediums.
You have created a brand with a good reputation and built an image of a caring, customer focused business. Complete Call Solutions provides outstanding outsourced contact center services that can deliver the kind of experience that is associated with your brand, and the service your customers have come to expect.
With so many outsourced call centers to choose from, and each with different strengths, experts agree that the trick is to find the best match, and the way to do that is through a proven, structured selection process. If you would like some guidance on starting this process, or if you are already at the RFI or RFP stage we are happy to discuss the details of our many call center services.
Complete Call Solutions invites you to call us anytime to discuss any aspect of our company. Better yet, we invite you to come visit us in person and meet with our owners and Brand Care Specialists at any stage in your selection process. You will experience the enthusiasm, identification with our clients’ brands, and commitment to service that sets us apart from other outsourced contact centers.
What is the next step?
We love to hear what your specific needs are and discuss how we can tailor a solution for you. Give us a call or fill out our short form. we will get in touch with you soon!