Our staff has been through our entire training process and on-boarding. We take the time to learn your needs and tailor the custom perfect customer experience and sales strategy that fits your needs.
Sales Acquisition Call Center Outsourcing
As an industry leader in lead acquisition and direct response sales, CCS has a proven track record of being able to close leads at a higher average conversion rate than other call centers, with an above average yield per conversion for our clients. More than 70% of CCS’s contacts are related to sales acquisition. Even in a customer care or technical services environment we capitalize on opportunities to upsell or cross-sell our partners’ products and services.
Our customer acquisition professionals are recruited and screened to possess a sales aptitude, and trained to handle virtually any type of inbound hard- or soft-sell sales call. Whether we’re processing catalog orders, selling communication services, taking credit card applications or any other product or service, we embody a sales performance-based culture. We are not your typical script-driven order taking call center, we embrace the natural dialogue and relationship skills necessary to turn every contact opportunity into a sale.
Outbound contacts both phone and e-mail, when handled within the confines of privacy laws and regulations can be very effective vehicles for gathering customer information, bringing awareness to discounts or promotions, and serving as a proactive retention tool for valued customers.
Lead Generation and Qualification
Call center lead generation and qualification requires well-designed program stimuli and tactics, as well as strong agent lead qualification and closing skills. CCS offers lead generation programs specifically targeted to your industry and offers 24/7 lead qualification, live call transfers, Internet chat, e-mail and more.
Reservations and Appointment Setting
Appointment scheduling and confirmation, or accepting and processing reservations are sensible outsourcing opportunities for businesses looking to reduce labor-intensive functions and over-head. CCS customer advocates will handle those calls with a positive, upbeat disposition that will leave your customers know-ing they have made the right choice and looking forward to their upcoming appointment or reservation. We leverage our same soft sales skills training and sales skill set to allow us to consistently exceed our client expectations on conversions.
Please feel free to request more information about reservation and appointment setting or any of our sales solutions.